How does the booking process work?


Frequently Asked Questions

The first step is to reach out via our contact form or email. Once we receive your inquiry, we’ll invite you for a quick call to learn more about your vacation preferences. After our call, we’ll create a personalized quote for the villa rental which will allow you to begin the booking process. After you’ve reserved your dates, we’ll start the process of building your personalized itinerary with our villa manager concierge person.


How do I know your availability?

Please fill out the contact form on our site with your desired dates and we’ll get back to you via email within 24 business hours. 

What are some additional costs we should budget for?

The cost of your extras depends on your personal preferences and vacation style.

 Additional costs may include: 
  • Flights to/from Costa Rica
  • Airport Transportation 
  • Butler Services
  • Dedicated Bartender Services
  • Chef Services
  • Grocery and liquor pre-stocking
  • Off-site tours and activities
  • Transfers to town or tours that do not include transportation
  • Spa and wellness services 
  • Bartender services
  • Staff gratuities

How many people can the villa accommodate?

The villa can accommodate up to 20 people at a time. Please note: Off-site guests are not permitted to stay or visit the villa.

What if I want to plan an event at the villa?

We would love to help make your event unforgettable. Head to the events page to learn more about planning your event at Villa Ocaso.

What is there to do in the local area?

Head to the info page or check out our list of activities here for more information about the area. 

What is the layout of the villa?

Here is a breakdown of the layout of the villa:
Level 1 includes:
2 Bedrooms with en-suite bathrooms
1 Bedroom with 4 bunk beds
2 Powder rooms
48ft. long infinity pool
Shallow pool area
925 sq. ft. pool and yoga deck
Outdoor pergola covered terrace
Outdoor terrace with fire pit
Gym (performance center)
TV & game room
Outdoor shower
Laundry

Level 2 includes:
2 bedrooms with en-suite bathrooms
Powder room
Kitchen & indoor dining
Atrium
Living room
Outdoor terrace
BBQ & outdoor dining
Outdoor shower

Level 3 includes: 
2 Primary bedrooms with en-suite bathrooms
1 Bedroom with en-suite bathrooms

Casita:
1 Studio with en-suite bathroom
Kitchenette
Laundry 
1 Pull out couch
Terrace



is the villa accessible for people with disabilities?

Unfortunately, the villa is not totally accessible for people with disabilities. That being said, the main level does not have any stairs and may be better for guests looking to avoid going up and down stairs regularly during their stay. 

What in-room amenities are available?

The following amenities are available in guest rooms:
  • Laptop-sized safe
  • Hairdryer
  • Towels 
  • Liquid hand-soap, lotion, body wash, shampoo & conditioner
  • Robes
  • Hand held Steamers
  • Pack-N-Play (by request – 1 available)
  • Toilet Paper and Tissues

does the villa have cribs available?

We do not have cribs, but we do have one pack-and-play available for guests to use as needed.

DOES THE VILLA HAVE Air conditioning?

Yes, the villa is equipped with individual air conditioning units throughout each guest room and in the shared living spaces. Most rooms also have ceiling fans as well. 

IS THERE A SOUND SYSTEM OR SPEAKERS AVAILABLE FOR USE?

Yes, every shared living space has Sonos speakers. And there are sound bars in both the gym and game area. 

IS THERE CABLE TV?

Yes! Also, our Smart TVs have Apple TV and YouTube TV for you to log into with your account credentials. 

ARE THERE CAMERAS AT THE VILLA?

Yes, we have cameras outdoors for security purposes. But to respect the privacy of our guests there are no cameras in the indoor spaces. 

WILL I HAVE ACCESS TO THE LAUNDRY?

Yes! You will have full access to our laundry room.

IS THE WATER SAFE TO DRINK?

Yes, the villa has a water filtration system and is safe to drink–as is most of the water in Costa Rica. 

IS SMOKING PERMITTED AT THE VILLA?

Smoking is prohibited at the villa–even in outdoor spaces. Costa Rica has implemented stringent no-smoking laws that prohibit smoking in public places. 

ARE PETS ALLOWED?

Pets are not allowed at the villa. This ensures that any future guests with allergies will be able to comfortably enjoy their time with us. 

cAN EACH PARTY pay the villa individually for their portion OF THE TOTAL STAY?

Unfortunately no, payments to the villa must be made by a single party. 

DO I HAVE TO PAY A SECURITY DEPOSIT FOR DAMAGES?

Yes, we require a $2000 security deposit that will be refunded partially or in full depending on whether there is any damage during your stay. You can expect your deposit to be refunded within 2-4 weeks of your departure.

What time is check-in and check-out?

Check-in is at 3:00 pm.
Check-out is at 10:00 am.

How do I get to Villa Ocaso from the airport?

We can arrange airport transportation or rent a car if you prefer to drive. We are located about 1 hour away from the airport. You can find us in Google Maps as Villa Ocaso.

HOW FAR IS THE BEACH FROM THE VILLA?

The Villa is only a quick 3-minute car ride away from the beach and offers stunning views of Flamingo Beach and the Pacific Ocean.

Click the button below to start the process of curating your dream Costa Rican vacation. Once you inquire, our concierge will reach out to you within 48 business hours. We can’t wait to share the beauty and culture of Costa Rica with you.

Let’s plan your vacation experience.

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